Legal

Can I return my order?

You have 14 days since the reception of the order to make any return or exchange of the product. The product must be in perfect conditions, not being manipulated and in its original packaging. Apart from manufacturing defects, the cost of the return and possible new shipping cost, will have to be covered by the client. You can check the shipping costs in the “shipping and delivery” section.

To process an exchange or return, you will have to write us to info@miaria.com indicating:

• Rason for return.
• Order number and reference of the product to return or exchange.
• If you want us to refund you the value in the same way that you made the payment, if you prefer a voucher to redeem in your next order, or if you want to change the product for another one of the same costs.

Please, do not send us the products before your claim has been accepted as in this case, Miaria will not be able to ensure you that we will be able to acknowledge it.

In case the delivery address is different from the one of the first order, the shipping cost may vary depending on the geographical area and the difference must be paid before shipping.

What if the product has a defect?Before the package leaves our warehouse, we will make sure to check the product to the millimeter so it should not have any defects. However, we encourage you to check the articles as soon as you receive them without pulling off the security tag. In case you find an imperfection, please let us know as soon as possible within the next two days after you have received it at info@miaria.com.
In your message, attach a picture of the defect so we can evaluate it. In case the package appears tampered with or beaten, please, leave record to the courier company too.
Once we have received the complaint form, we will review the request and will give you an answer as soon as possible. Please, do not send us the products before your claim has been accepted as in this case, we will not be able to ensure you that we will be able to acknowledge it.
If your request is accepted, we will ask you to get your product ready and will send the courier company to do the pick-up. It is indispensable that the products are in perfect conditions with the original package. Otherwise, Miaria reserves the right to reject the return.
Once we have received the product, we will proceed to send you a new one. In case there is not stock available, we can provide you with a voucher for the same amount (the shipping cost are not refundable), or we can refund you the value in the same way that you made the payment:

• If the payment was done by credit or debit card, the refund will be done within 48-72 hours.
• In case the payment was done by bank transfer, we will request you the account number and we will proceed with the refund. Be aware that it could take up to 48 hours to be reflected in your account.

How can I pay my order?

Miaria has different payment methods so you can choose the one more comfortable for you:

• Card
• Bank transfer

Is it safe to pay with my card?
BBVA uses the Redsys secure payment gateway to guarantee the best security in your operations. All the confidential data of the card are directly transmitted to the bank server in an encrypted way without leaving register in the server of Miaria.

For what reason can be rejected my card?
Usually, when a card is rejected it may be because one of those reasons:

• Any enter data may be incorrect.
• The card may be expired.
• The limit of the card may have been reached.
• The shopping online function may not be active.

If you have checked that all the above is correct, but you are still finding problems to make the payment, do not hesitate to contact us at pedidos@miaria.com

If I want to make the payment by bank transfer, what steps should I follow?

The account number of LA CUERDA DE SOL S.L. (Miaria) where you can make the payments by bank transfer is: ES24 0182 4003 10 0201637972.

Please, when you make the transfer, write as concept the order number and your name so we can locate the payment faster and send you the order as soon as possible. If you want, you can send us a copy of the bank receipt to speed up the process to pedidos@miaria.com

It is very important that you make sure to pay all the possible costs and expenses that could incurred when making the bank transfer. If this is not the case, we will not be able send you the order until it is fully payed.

Can I ask for an invoice to my company name?

If you have placed an order under your name but you need the invoice to your company name, you will need to send us the details as soon as possible. The easiest way if for you to write them in the comment section before closing your order. However, in case you forget about it, you can send us an email to: pedidos@miaria.com. Once the invoice is generated, we will not be able to change the name so, please, contact us as soon as possible.

How much is the shipping cost and how long will it take to receive my order?

As soon as we receive you order, at Miaria we will get to work on it so we can have it ready as soon as possible. In 24-48 business hours we will have it ready for shipment.

From there, the timing will be different based on the chosen delivery address:

Delivery times are approximate to the capitals of these countries. If you live in a remote zone, it could take a bit longer. Moreover, the delivery times could be altered by exceptional circumstances related with the shipping company, customs, bank holidays, or the measures that are currently taken due to COVID-19, among other causes.

If you need more information about shipping, you can write us to info@miaria.com and we will answer you as soon as possible. You can also write us in case your country is not on the list.

Can I modify my order? What if I have made a mistake with the address?

Once your order has been shipped, you will not be able to make any change in it. Therefore, if you want to make an any adjustment, let us know as soon as possible.
The same happens with the delivery address. If you package is out for delivery, we will not be able to change the address. We will only be able to make changes if you let us know before we send it.
In case the package has been send, if you want to make any change in the delivery address, we will have to handle it as a new shipment. Because of this, you will need to pay the associated expenses that will be generated.

If they return my package, what should I do?

Do not worry, both the courier and us will do everything possible to contact you and secure a delivery date.
If your package is returned after trying to deliver it, if you want us to send it again, you will need to cover the costs of the new shipping.

Do I have to pay customs fees?

The possible customs fees are charged at destination; therefore, you will need to pay them when the package arrives. Those costs will always have to be covered by the client and Miaria will never be responsible of them.

As we do not have control over those extraordinary fees, and in each place, they work differently, we will not be able to anticipate their cost. However, if you contact your customs office, they will be able to help you. In case you still have any problem, please let us know and we will do our best to get the information you may need.

I think the package has been tampered with

If you think the package could have been tampered with or it has been beaten, leave record with the courier company when you receive it. Before opening it, take pictures where the problem can be seen and let us know in the next 24 hours so we can find a solution as soon as possible.

INDENTIFYING DATA

In compliance with the general information duty that, contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the page with URL www.miaria.com (hereinafter, the "Web page" or the "Portal") is run by La Cuerda de Sol S.L. (hereinafter Miaria) with VAT number B01684992 and address for notification purposes at C/Valencia de Don Juan, 17 – 28947 Fuenlabrada (Madrid) and email info@miaria.com.

USER CONDITION: ACCEPTANCE AND CONDITIONS OF ACCESS

The use of the Web attributes the condition of user and this legal notice informs of the general conditions and terms, for the access and consultation of services offered by this portal and its full and unreserved acceptance by visitors or users (hereinafter "User") of these conditions. Therefore, every User must carefully read this legal notice each time they use or visit the Portal, as it can be modified.
The contents of this website have two purposes: an informative one regarding the situation, quality, products, and services of MIARIA (wholesale fashion jewelry) and another object the online sale of their products.
It is also indicated that this website is not expressly directed to minors.
MIARIA reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the store, as well as suspend access to it temporarily or permanently.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The entirety of this website including all its elements; software, texts, photographs, images, content, as well as the brand / logo (MIARIA) registered at the national level are PRIVATE property and are protected by the laws on Intellectual and Industrial Property.
Therefore, any form of reproduction, distribution, or any act of exploitation of any content on the page is TOTALLY PROHIBITED.
The User may not post a hyperlink (link, hyperlink, or any link) to the portal without express authorization and prior written consent of the owner of MIARIA.
The user agrees not to use the portal for fraudulent purposes, or that damage the image of MIARIA or third parties; as well as perform any act in order to hurt, disable or overload the website.
It is reported that if the user breaches the content of this Legal Notice, he reserves the right to limit, suspend or terminate his access to the Portal, as well as taking all possible appropriate legal measures.

LINKS POLICIES

MIARIA is not responsible for non-proprietary websites that can be accessed through links or any content made available by third parties.
The portal can also make technical link devices available to Users, which allow Users to access Web sites and pages belonging to or managed by third parties. The installation of these links in the Portal is intended to improve the content of the web. The establishment of the link does not imply the existence of any relationship between MIARIA and the owner of the linked Web page, so it will not exercise any type of control over said sites and the content they host. Not being responsible for the technical availability, quality, reliability, veracity and constitutionality of any material or information contained in any of said links or other Internet sites.
Also note that we are not responsible for the privacy and data processing of other websites. We recommend that you read the privacy and data treatment policies of other web pages with which you link from our Portal or that you visit in any other way.
The Web may include "links" or text or graphic links to other web pages and content located outside of http://www.miaria.com. They are owned by third parties.
The establishment of a "link" to our website by another website will not imply in any case the existence of relations between the third party that includes the same and miaria.com, nor the knowledge and acceptance by Miaria.

Miaria.com does not assume any type of responsibility for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability, content, information, communications, opinions, products, etc., offered on the websites that are not managed by miaria.com

SOCIAL NETWORKS

This site will use social networks and virtual communities that will be used as means of communication and promotion of the products and services of miaria.com. The social networks and virtual communities that it uses are the following: Facebook, Instagram, Twitter, Pinterest and YouTube notwithstanding that it may use others in the future. The specific objectives through which these means are used are media support and diffusion of the miaria.com services.
Regarding to the information on the contents of the social networks, miaria.com is by no means responsible in any case of the veracity, accuracy, adequacy, suitability, and updating of the information provided through them.

The contents included in the social networks are exclusively informative. Miaria it is not responsible of the decisions made by the User based on them, nor for the damages caused to the User or third parties based on this information.
Miaria.com will try to encourage the quality of the information through the correction of errors in the data received, as well as in the administration of the sites. Miaria will enable third-party users to report complaints about offensive and inappropriate comments.

In these cases, miaria.com as administrator of the networks, will have the power to delete all information that does not conform to the quality, purpose, and good informative and recreational service of social networks. However, despite the intention of seeking the maximum quality of content, it will not be responsible for the aforementioned information.

Access to social networks and communities that the website makes use of (for the purposes described above), requires a service/supply by other service providers. Miaria.com cannot be responsible at any time for their reliability, quality, continuity, and operation, and therefore cannot prevent their suspension, cancellation, or inaccessibility for reasons beyond the control of miaria.com.

Miaria.com will not be liable for any damages or losses suffered by the User for reasons arising from failures or disconnections in social networks, and which may cause loss or information, suspensions, cancellations or interruptions of the service during the provision of the same or previously.

Social networks and communities may allow access to links and other web pages. In accordance with Law 34/2002, of July 11th, on services or the society information and electronic commerce, miaria.com acts as a provider of intermediation services, so it will only be responsible for the content and services provided on the Sites. Linked, to the extent that you have effective knowledge of their illegality and have not acted with due diligence to withdraw them. If the user considers that any of the linked Sites includes illegal or inappropriate content, he may communicate it to MIARIA through the email established at the beginning of this legal notice, diligently proceeding to remove said links. MIARIA in no case is responsible for the content and services offered on the linked Sites, so it is not responsible for the damages caused by its illegality, quality, outdated, unavailability, error our uselessness.

GENERAL

MIARIA has implemented all security measures, both technical and organizational, established by the Spanish Royal Decree 1720/2007 of December 21 (which develops the LOPD) to guarantee and protect confidentiality, integrity, and availability of the data entered.

For all purposes, the relations between MIARIA and the Users of its telematic services, present on this Website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising or related to their use the Courts and Tribunals of Spain.

The online shop of miaria.com is managed by:
LA CUERDA DE SOL S.L.
C.I.F: B01684992
Address: C/Valencia de Don Juan, 17. 28947 Fuenlabrada (Madrid)
Email: info@miaria.com
Accessing and using the website implies the full and expressed acceptance of these terms and conditions published in the moment the user accedes.

COMPLAINTS

We inform you that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/
Through the platform you may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving your dispute.
In this context, we are bound to provide you with our email address from which we will deal with any mishaps that may arise with your order. This is: info@miaria.com.

On the miaria.com website we use cookies to facilitate the relationship of visitors to our content and to allow us to compile statistics on the visitors we receive.

In compliance with Directive 2009/136/EC, developed in our order by the second paragraph of Article 22 of the Law on Information Society Services, following the guidelines of the Spanish Agency for Data Protection, we proceed to inform you in detail of the use made of our website.
Cookies are small files that are recorded in the browser used by each visitor to our website so that the server can remember that user's visit when he or she accesses our content again. This information does not reveal your identity or any personal data, nor does it access the content stored on your computer, but it does allow our system to identify you as a specific user who has visited the website previously, viewed certain pages, etc. and also allows us to save your personal preferences and technical information such as the visits made or specific pages you visit.
The purpose of the cookies is to facilitate the User's faster access to the selected Services.
If you do not want cookies to be stored in your browser or prefer to receive information each time a cookie requests to be installed, you can configure your browsing options to do so. Most browsers allow the management of cookies in 3 different ways:

• Cookies are always rejected;
• The browser asks if the user wants to install each cookie;
• Cookies are always accepted;

Your browser may also include the ability to select in detail the cookies you wish to have installed on your computer. In particular, the user can normally accept one of the following options:

• reject cookies from certain domains;
• rejecting third party cookies;
• accept cookies as non-persistent (they are deleted when the browser is closed);
• to allow the server to create cookies for a different domain.

To allow, know, block or delete the cookies installed on your computer you can do so by configuring the options of the browser installed on your computer.

You can find information about how to set up the most commonly used browsers in the following locations:

• Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information, you can consult Microsoft's support or the browser's Help.
• Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, you can consult Mozilla support or the browser's Help
• Chrome: Settings -> Show advanced options -> Privacy -> Content settings For more information, see Google support or browser Help.
• Safari: Preferences -> Security. For more information, you can consult Apple's support or the browser's Help.

With respect to the cookies of third parties, that is to say those that are not part of our website, we cannot be responsible for the content and veracity of the privacy policies that they include, so the information that we offer you is always with reference to the source.

Below, we inform you in detail about the cookies that can be installed from our website. Depending on your navigation, all or only some of them may be installed.